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Viewing posts categorised under: Customer Service

Form Factor

Posted by David Greer in Communication, Customer Service, Marketing | 0 comments


I am often surprised at how strongly I react to the physical form factor of things that I buy and use. My wife does the toothpaste buying in our house and she recently bought Crest toothpaste that came in new packaging. At first it seems like a good idea — toothpaste that will stand up on the bathroom counter.

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From iPad to iPhone

Posted by David Greer in Customer Service | 3 comments


A year ago I wrote about The iPad — My First Apple Computer. I have been surprised over the last year at how much I have used my iPad. It is an amazing device for consuming Internet content. I spend less time on my laptop and overall more time on a computer (laptop + iPad).

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Making Dreams Come True

Posted by David Greer in Communication, Customer Service, Marketing | 2 comments


I recently wrote in Can You Feel It? about the experience of choosing our Spring Break holiday with Flight Centre and Sunquest Holidays. Last week we went to Puerto Vallarta, Mexico to enjoy our holiday. When we arrived, we had a personal card from Mauricio, our local Sunquest representative.

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Every Company Has Culture

Posted by David Greer in Business, Customer Service, Performance | 0 comments

Muscians Play in Aix-en-Provence, France

Culture means different things to different people. It can be listening to a symphony orchestra, looking at art, watching films (especially the non-Hollywood variety), or listening to street performers play beautiful music on a warm summer night in Aix-en-Provence. Whatever culture you prefer, the company you lead or work for has its own very specific culture.

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