Wowing the Customer at Furniture.Com
Bob Garlick of Garlick Marketing sent me an article from Fast Company on The Customer Experience. The first part of the article talks about Dell, but it was the section on Furniture.Com that caught my eye.
Zappos Delivers More Than Shoes
Zappos is an online shoe retailer with a difference -- they are fanatical about customer service. Customer service is such a core value at Zappos that they only hire people…
Thriving Through the Downturn
We are all having to deal with the reality of the current business cycle. When this downturn started I surveyed over two hundred entrepreneurs with experience in downturns to discover…
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