This summer I’ve been leading a series of Wednesday morning hikes up the BC Mountainerring Club Trail on Grouse Mountain. Grouse Mountain is located on the North Shore of Vancouver and is mountainous terrority covered with everygreen trees. Many people have explored this area and know it well. I recently asked my Vancouver contacts this question:
At Zappos, customer service starts at the top. Like Zappos, another example of customer service leadership is ISM-BC. Gary Rasmussen built ISM-BC from a start up to $500M in revenue on customer service excellence. He writes:
Bob Garlick of Garlick Marketing sent me an article from Fast Company on The Customer Experience. The first part of the article talks about Dell, but it was the section on Furniture.Com that caught my eye.
Zappos is an online shoe retailer with a difference -- they are fanatical about customer service. Customer service is such a core value at Zappos that they only hire people…
We are all having to deal with the reality of the current business cycle. When this downturn started I surveyed over two hundred entrepreneurs with experience in downturns to discover…