Provident Security is a successful Vancouver based security company that sets out to completely change the alarm business. In the article How to Turn an Industry on Its Head Become Masters of Delivering On Big Promises, Kevin Lawrence and I write about how Provident Security CEO Mike Jagger founded the company on the promise:
“We will be at the customer’s door within five minutes of an alarm going off — guaranteed.”
I recently read The Happiness Advantage: The Seven Principles Of Positive Psychology That Fuel Success And Performance At Work by Shawn Achor. After a decade of living, researching, and teaching…
Culture means different things to different people. It can be listening to a symphony orchestra, looking at art, watching films (especially the non-Hollywood variety), or listening to street performers play beautiful music on a warm summer night in Aix-en-Provence. Whatever culture you prefer, the company you lead or work for has its own very specific culture.
Many in business coast along assuming that all is right with their customers. It can be quite a shock to start seeking customer feedback and realize that there are a…
Guy Kawasaki's book The Art of the Start should be required reading for anyone starting a new business initiative. As an entrepreneur and investor I've looked at hundreds of business…