We often strive for balance, in both our personal and work lives, but is balance really what we should be striving for? In Kevin Eikenberry’s blog posting on The Unexpected Perils of Balance he challenges us whether we can truly prioritize what we need to do if we try and keep everything in balance. On satisfying customers, he poses these interesting questions:
Many organizations make bold marketing promises. Few build the culture, people, and systems that can consistently delivery on the marketing promises. Top business coach, Kevin Lawrence, and I feature Mike…
At Zappos, customer service starts at the top. Like Zappos, another example of customer service leadership is ISM-BC. Gary Rasmussen built ISM-BC from a start up to $500M in revenue on customer service excellence. He writes:
Bob Garlick of Garlick Marketing sent me an article from Fast Company on The Customer Experience. The first part of the article talks about Dell, but it was the section on Furniture.Com that caught my eye.
Zappos is an online shoe retailer with a difference -- they are fanatical about customer service. Customer service is such a core value at Zappos that they only hire people…