Mike Jagger is a dynamic business leader who knows how to market his services and has the key systems in place needed to consistently deliver on his brand promises. As Founder and CEO of Provident Security, Mike and his team make the promise that matters the most to their customers better than any of their competitors—to revolutionize their industry by being a Promise Delivery System.
Mike is a leader who has a passion for understanding and then meeting the greatest needs of his customers. He has developed his businesses to be a Promise Delivery System. Mike made the commitment to put people, process, systems, and accountability in place so that Provident can deliver on their promises—not just talk about them. Here are some key lessons from Mike’s success:
- Identify a key aspect of an industry that is underperforming.
- Commit to a measurable brand promise.
- Continually improve your people and processes to deliver on your brand promise.
- Find and hire the right people who can ensure your organization will excel at fulfilling its brand promise.
The results have been spectacular. Provident is the fastest growing security company in Vancouver. And, Provident is still working on ways to innovate and get even better. Good is never good enough for them.
These insights were taken from the Operational chapter of my book Wind In Your Sails: Vital Strategies That Accelerate Your Entrepreneurial Growth. Learn more at windinyoursails.coachdjgreer.com.
