Zappos is an online shoe retailer with a difference — they are fanatical about customer service. Customer service is such a core value at Zappos that they only hire people who fit their customer service and high energy culture. In fact, Zappos gets rid of the people who don’t fit their culture early in the hiring process. Read this blog posting by Kevin Lawrence about why Zappos:
Zappos Delivers More Than Shoes
- Post author:David Greer
- Post published:August 10, 2009
- Post category:Customer Service / Strategy
- Post comments:0 Comments