Delivering On Your Promises
Many organizations make bold marketing promises. Few build the culture, people, and systems that can consistently delivery on the marketing promises. Top business coach, Kevin Lawrence, and I feature Mike…
Zappos Delivers More Than Shoes
Zappos is an online shoe retailer with a difference -- they are fanatical about customer service. Customer service is such a core value at Zappos that they only hire people…
Thriving Through the Downturn
We are all having to deal with the reality of the current business cycle. When this downturn started I surveyed over two hundred entrepreneurs with experience in downturns to discover…
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